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Privacy Policy

Last updated: January 1, 2025

1. Information We Collect

We collect information you provide directly to us, such as when you create an account, use our services, or contact us for support. This may include:

  • Contact information (name, email address, phone number)
  • Company information (company name, industry, size)
  • Account credentials and preferences
  • Communication records and support requests
  • Usage data and analytics information

2. How We Use Your Information

We use the information we collect to:

  • Provide, maintain, and improve our services
  • Process transactions and send related information
  • Send technical notices, updates, and support messages
  • Respond to your comments, questions, and customer service requests
  • Analyze usage patterns to enhance user experience
  • Comply with legal obligations and protect our rights

3. Information Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties except in the following circumstances:

  • With your explicit consent
  • To service providers who assist in our operations
  • To comply with legal requirements or protect our rights
  • In connection with a business transfer or acquisition

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

  • Encryption of data in transit and at rest
  • Regular security assessments and updates
  • Access controls and authentication requirements
  • Employee training on data protection practices

5. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this privacy policy, unless a longer retention period is required by law.

6. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information, including:

  • The right to access and receive a copy of your personal information
  • The right to rectify inaccurate personal information
  • The right to erase your personal information
  • The right to restrict processing of your personal information
  • The right to data portability
  • The right to object to processing

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect and use personal information about you. Our use of cookies includes:

  • Essential cookies for website functionality
  • Analytics cookies to understand usage patterns
  • Preference cookies to remember your settings

8. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information during such transfers.

9. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18.

10. Changes to This Privacy Policy

We may update this privacy policy from time to time. We will notify you of any changes by posting the new privacy policy on this page and updating the "Last updated" date.

11. Contact Us

If you have any questions about this privacy policy or our privacy practices, please contact us at:

Email: [email protected]

Phone: +1 6157040256

Address: 800 Mesa Silver, Fabens, TX 79838-0000

NebulaHydra

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Address: 800 Mesa Silver, Fabens, TX 79838-0000

Email: [email protected]

Phone: +1 6157040256

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